Frequently Asked Questions
Everything you need to know about shopping with Runway Scout
What is your return policy?
We offer returns for store credit on all full-priced items returned within 14 days of delivery. Items must be in their original condition with tags attached.
How long does shipping take?
Domestic express shipping typically takes 1-3 business days, while standard shipping takes 3-7 business days. International delivery times vary by location.
Do you offer international shipping?
Yes, we ship worldwide! Shipping costs and delivery timeframes will be calculated at checkout based on your specific country and region.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your parcel's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and buy-now-pay-later options including Afterpay and Klarna.
How do I know what size to choose?
Each product page features a specific size guide. If you are between sizes, we generally recommend sizing up, or you can contact our support team for personalized advice.